our HappY-INSTALL Guarantee

About our HappY-INSTALL Guarantee

We want you to buy with confidence anytime you purchase installation from our website; that's why we guarantee service quality when you purchase services from us . If the service was not completed according to the final scope agreed upon, or if your product or property was damaged as a direct result of the service, we’ll work with you  to correct the problem or we’ll give you your money back.

If your Installation was of poor quality, please contact us to begin the process of filing a Happy-Install Guarantee claim. After collecting basic contact information and the required documentation of the problem, our support team will work quickly to resolve your case.

Wenbwill make it right in one of these three ways

1. Work with you and the Tech to correct the service.

2. Refund your money for the purchase,

3. or cover related property damages up to $2,500

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HappY INSTALL Conditions

You can file a claim when all of the following applies:

1. You’re unsatisfied with the service performed.

2. You have purchased the service in its entirety directly through our Website

3. The scope of work was limited to the description of the service listed 

4. Your service appointment was completed within the last 90 days

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After you file a claim with the necessary information, a team will investigate and work with you and the pro to quickly resolve the issue. Please keep in mind that any documentation provided during the investigation may be shared with all parties involved in the claim.

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HappY INSTALL Claim Restrictions and Limitations

The following situations are not covered by the Amazon Home Services Happiness Guarantee:

• The service was never performed.

• Any portion of the service transaction was performed outside of our Website, such as up-sells or trip charges.

• Dissatisfaction with pricing or scheduling limitations.

• Claims not documented in their entirety.

• Service was completed more than 90 days before date of filing

• Claims caused by prior service or provider not already covered by the Happy Install Guarantee

• Unforeseeable or latent defects in the premises.

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These situations may limit your coverage under the Happy Install Guarantee:

• Claims with incomplete documentation.

• Claims resulting from improper use of a product (as defined by the manufacturer).

• Claims involving work that exceeds the final scope of work agreed upon.

• Claims involving products or services, or uses of either, that are prohibited by law.

• Services completed without the customer present.

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